FAQs

We operate our own fleet of modern vehicles who deliver in greater London and the surrounding areas as far as Reading in the West, Gatwick in the South, Chelmsford in the East and Hemel Hempstead in the North. View our delivery information page for more details.

For the rest of the UK we use the services of a reputable courier to deliver our orders but we regret that we cannot deliver water and other heavy items by this method due to weight restrictions.

For orders within the m25, orders above £25 are free. For orders in the rest of the UK, orders above £100 are free. To find out how much you might need to pay for delivery if you don't meet the free delivery requirements, click here.

There is no minimum order value, but if your order comes below a certain price you may need to pay a delivery charge. To see our delivery charges, click here.

If you are within our van delivery area and you place your order by 5.00pm, you will receive your order the next working day.

If you are outside our van delivery area and you place your order by 1.00pm, you will receive your order the next working day.

Please note that any “special” or non-listed item may take longer than the times quoted.

Although our fleet of drivers do not usually phone ahead of a delivery – if there is a specific requirement for this, it can be arranged by speaking to customer services or your account manager at the time of placing an order.

Our policy is to deliver your order to any reasonable location. Due to health and safety rules our drivers are responsible for carrying out risk assessment at each location and cannot deliver to areas that could be hazardous to their health or well-being. Please speak to your driver if you have any special requests.

We do everything in our control to ensure your order arrives in perfect condition, but in the unlikely event that any of the products are damaged upon receipt, we ask that you report this to us on the same day as delivery so that it can be dealt with according to our returns policy.

All prices are displayed on our website to customers that have been set-up for online ordering.

If you would like a quote for specific items before contacting us to set up an account – simply browse the products available on our website; add selected products to your Quote List by clicking the 'Add For Quote' button next to the products you'd like a quote for; click 'View Quote' and follow the steps to submit a Quote Request to us.

We review all Quote Requests manually and will respond to the enquiry by phone or email.

You can place an order by telephone, fax, email or once registered, through our website.

Please call us when you are ready to order so that we can open your account at the same time, or enquire online about opening an account with Zepbrook. We offer full account facilities subject to credit check.

Yes, we provide a fully itemised VAT invoice.

We accept payment by cheques, credit cards, debit cards (excluding American Express), bank transfer and also via our online payment portal (EVO Payments). Please note that when paying by credit card, payment will be taken at time of dispatch.

Unfortunately we are unable to split packs.

Often we can supply most items that customers require, so please ask and we will see what we can do for you.

Any faulty or damaged goods will of course be collected and credited as necessary. You may also return a product that you are dissatisfied with for whatever reason, provided that you advise us within seven days of receipt of the item and the goods are returned in a complete and merchandisable condition.